Stamps.Com – Lawyer in Burke, VA

I am thoroughly disappointed with the customer service I received today. I am sure you get many frustrated calls from people who have unknowingly signed up for your service (through the free trial period) trying to cancel the service that they have been billed for and NEVER USED. As a company you have made the decision to not refund anything, whatsoever. You've also made the decision to train your employees to essentially SCAM anyone who calls to cancel their service by asking them to sign up for another service in order to waive their fees – but not the ORIGINAL charges, just another one month free trial. I guess what I'm getting at is: Is it really worth $15.99 to ruin your customer's experience with your company and force your employees to deal with angry customers all day?

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